March 31, 2025 - TICO Board approves three claims against the Ontario Travel Industry Compensation Fund
Mississauga, ONT. – On March 26, 2025, the Travel Industry Council of Ontario’s (TICO’s) Board of Directors approved three claims against the Ontario Travel Industry Compensation Fund totalling $3,831 to assist five consumers who did not receive the travel services for which they had paid.
The approved Ontario Travel Industry Compensation Fund claims are:
- Canada Jetlines
One claim to assist three consumers, totalling $1,194
The filing period for any Compensation Fund claims related to Canada Jetlines concluded on March 12, 2025.
- Trip Support Inc.
Two claims to assist two consumers, totalling $2,637. These two claims were partially approved, as a portion of the payments made to Trip Support Inc. represented miscellaneous fees, which are not deemed to be travel services.
Consumers affected by the closure of Trip Support Inc. can submit Compensation Fund claims to TICO until May 5, 2025. For more information, visit TICO’s closure advisory.
The Ontario Travel Industry Compensation Fund is wholly financed by the industry to protect consumers who do not receive the travel services for which they paid, due to the insolvency or bankruptcy of an Ontario-registered travel agent or travel wholesaler or due to the cessation of an end supplier airline or cruise line. The Fund only covers consumers who have booked through an Ontario-registered travel agent. The Fund is administered by the Travel Industry Council of Ontario, a not-for-profit corporation.
-30-
Media contact:
Kristina Wilson
Stakeholder Relations Manager