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TICO Registration Renewal Process

This guide will assist you in navigating the annual registration renewal process step-by-step, ensuring a smooth and hassle-free experience.

Renewal timing:

The date for your TICO registration annual renewal is 90 days, or three months, after your fiscal year-end.

Example:

Fiscal year-end: December 31
Annual renewal due date: March 31

TICO's registration team will contact you before this date to provide you with instructions on completing your renewal and submitting your renewal payment on time.

Avoid late fees:

Be sure to file your renewal documents and submit the renewal payment on time to avoid being charged a $100 late renewal filing fee.

Overview of the renewal process:

  1. Renewal form: Your renewal form can be downloaded from the MyTICO portal. Be sure to review the downloaded form to verify that your registration and/or business records are up to date.

  2. Renewal fee: Renewal fees are calculated using the Ontario Gross Sales reported on your last financial filing, which is also due annually. If you have branch offices, a standard renewal fee of $300 will be added for each branch. The total amount due will be shown on the renewal form.

  3. Submit your renewal to TICO: This is a two-step process:
    1. Submit the completed and signed renewal form to This email address is being protected from spambots. You need JavaScript enabled to view it.;
    2. Submit your renewal payment (please see payment options below).

Important reminders:

  • Notify TICO of changes: Before completing your renewal, you must review your registration record and enter any new information or correct any outdated information. Some changes or additions may require a Notice of Business Change Form to be completed before completing your renewal. All changes to your registration record can be completed by clicking on the ‘Business Change Forms’ tab from the menu in the MyTICO portal and/or the ‘Profile Update’ tab.

  • Change of ownership: A change in ownership, such as a change in Officers, Directors, or Shareholders resulting in a new majority shareholder, is considered a change in control. TICO registration is non-transferable, and a new TICO registration must be established. Kindly note that all registration requirements must be met, and a new application must be submitted.

  • Trade names: You must ensure any trade names are not expired. To renew expired trade names, please visit the Ontario Business Registry.

  • Ceasing operations: If you are no longer selling travel services or intend to cease operations, please contact TICO’s registration department to terminate your registration.
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Failure to file your registration renewal application and pay the renewal fee will result in your TICO registration expiring.

If this occurs, you will be required to submit a new application for registration and meet all the requirements, including a new registration application fee of $3,000, and a $10,000 security deposit at the Registrar’s discretion.

 

Processing your renewal:

Step 1: Log into MyTICO

Visit the MyTICO self-service portal, which provides you access to complete your renewal, make changes to your registration record and complete your payment online.

To access the MyTICO portal, you will need your Company Administrator Login ID.

This is a unique ID that was provided to the Company Administrator at the time of registration. It is included in the email notices and reminders sent to the Company Administrator regarding renewals, Compensation Fund remittances and financial filings.

 Your login to the portal is not your email address or your TICO registration number.
You must login to the MyTICO portal using your Company Administrator Login ID.

 

 Once logged in as the Company Administrator, you will land on your Admin Dashboard. 

Step 2: Click on your business name on the left side of the screen.

For the portal to function, you will need to click on your business name on the left side of the screen to access your Agency Dashboard.

 screenshot myticoportal

 

 Step 3: Review your registration record

  • Click on btn profileupdate from the menu to review your registration record.
  • Review the details in your registration record carefully to ensure all the required information is correct and up to date.
  • Make any necessary additions and/or changes to ensure your registration record is up to date.
  • Some changes may require a 'Business Change Form' to be completed, which can also be accessed from the menu by clicking on btn changeforms

Step 4: Access & review your renewal form

After ensuring your registration record is up to date and that all business changes have been submitted, you can download your renewal form.

  • Click on btn renewalnotice from the menu to access your renewal form.
  • Click on the PDF icon btn pdf to open the document and then either save or print the renewal form.
  • Review and sign the renewal form.

Step 5: Submit your renewal form


Renewal fee payment options:

Credit card

  • Within the MyTICO portal, click on btn renewalpayment from the menu.
  • Review the information and click on btn payrenewalfees
  • Follow the instructions provided in the portal to submit the payment.
  • An acknowledgement will be sent to the Company Administrator’s email address.

Online banking

  • Sign on to your online banking and navigate to the bill payee area.
  • Go to the Add / Edit Payee feature of your online banking and search for TICO or TICO.CA
  • Add “TICO – Reg Renewal” as a payee, use your TICO registration number as the account number.
  • Do not lump multiple payments owed to TICO into one transaction. Other payments, e.g., Form 1, must be completed separately, using the appropriate payee account.

E-transfer

  • Interac e-transfers can be sent to: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • In the ‘Message’ or ‘Reference’ field, include the business name and TICO registration number.

Cheque

  • Drop off or mail/courier cheques payable to: Travel Industry Council of Ontario
    Travel Industry Council of Ontario
    Att: Registration Team
    55 Standish Court, Suite 460
    Mississauga, ON L5R 4B2

If you have any questions, please contact TICO’s registration department at 905-624-6241 ext. 291 or 1-888-451-8426 ext. 291 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

 

exclamation TICO cannot complete your renewal unless both the renewal form and the payment have been received. Your renewal application will be reviewed, and you will be notified by email upon approval.