TICO conducts investigations when it becomes apparent that there may have been a breach of the Travel Industry Act, 2002 and Ontario Regulation 26/05. Investigations can result in charges being laid under the statute. Results of investigations are not a matter of public record, unless they escalate into a prosecution and charges are laid. The following are TICO investigations that have resulted in charges and convictions:

Current Charges:

Date Name
March 29, 2022 Human Logistics Inc. and Aaron Mitchell
February 24, 2022 Angela Comella and Angie's All Seasons Travel Inc.
September 18, 2021 Ahmad Alqadri (Al-Muyassar for Hajj and Omrah Services Inc.)
June 16, 2021 Brian McKinlay (Meridien Cottages Inc.)
October 10, 2019 CA Tour International Inc. and Ping Chen
February 26, 2019 Libia Guerra-Paez (Representaciones Neward Inc.)

Convictions:

Date Name
May 27, 2022 Sherkston Trailer Rentals Inc. and Patricia D. Levasseur
May 12, 2022 Barrett & Carlysle Travel and Tanja Schneider-Steinbock
May 5, 2022 Albarkah Travel and Tours Inc. and Mahmood Bashir
July 23, 2021 Moose Travel Company Ltd. 
May 14, 2021 Millennium Leisure Travels Inc. and Kailan Ariyarajah
March 26, 2021 Michael Shane Adams
March 5, 2021 Hazem El Maghraby and Travel Partner International Inc.
November 20, 2020 Karen Gushue 
January 22, 2020 Raed Karborani and Biblical Journeys Canada
January 16, 2020 Pure Yoga Ottawa Inc.
July 26, 2019 Emmanuel Adjei

May 7, 2019

Derrell Caprietta
April 18, 2019 Yves Gildas Emolo Morrison
Feb 11, 2019         Karen Gushue
Sept 24, 2018 Alicia Kielek
July 3`18 Akkiratourz Ltd. and Gukadharsini Packiyanathan
June 20`18 Sakthivel Suppiah
May 25`18     Elizabeth Sampson-Holder

 

Current Charges:

March 29, 2022
Human Logistics Inc. and Aaron Mitchell
Human Logistics Inc. was charged with one (1) count of operating as a travel agent without being registered. TICO has charged Aaron Mitchell with one (1) count of operating as a travel agent without being registered, and one (1) count of being an Officer and Director of a Corporation and failing to take reasonable care to prevent the Corporation from committing an offence. Aaron Mitchell will appear in court on May 20, 2022, at 1:30 pm at Old City Hall Court, 60 Queen Street W., Toronto.

 

February 24, 2022
Angela Comella and Angie's All Seasons Travel Inc.
Angie's All Seasons Travel Inc. was charged with 26 counts of operating as a travel agent without being registered; 4 counts of failing to bring to the attention of customers any conditions that may affect the customers’ decision to purchase, before entering into an agreement or taking payment for travel services; 4 counts of failing to explain to customers any requirements or limitations relating to transfer or cancellation of the travel services, before entering into an agreement or taking payment for travel services; 4 counts of failing to provide customers with a statement, invoice, setting out any fees, levies, service charges and whether those amounts are refundable; 4 counts of failing to inform the customer of the existence of a service charge before selling travel services; 1 count of failing to notify the Registrar at least five days before making changes to its banking information; 1 count of failing to maintain a trust account for all money received from customers for travel services; 1 count of failing to hold monies received from consumers in trust and failing to deposit all such money into the trust account within two banking days after receiving it; and 1 count of disbursing or withdrawing money held in trust, other than to make a refund to a consumer. Angela Comella is charged with one count of operating as a travel agent without being registered and one count of being an Officer and Director of a corporation and failing to take reasonable care to prevent the Corporation from committing an offence. Angela Comella will appear in court on March 25, 2022, at 9 am at 17150 Yonge Street, Newmarket (York Region).

September 18, 2021
Ahmad Alqadri (Al-Muyassar for Hajj and Omrah Services Inc.)
Al-Muyassar for Hajj and Omrah Services Inc. was charged with one (1) count of operating as a travel agent without being registered. TICO has also charged Ahmad Alqadri with one (1) count of operating as a travel agent without being registered, and one (1) counts of being an Officer and Director of a Corporation and failing to take reasonable care to prevent the Corporation from committing an offence. It is alleged that consumers did not receive travel services that they had booked and paid for through Al-Muyassar for Hajj and Omrah Services Inc. Ahmad Alqadri will be appearing in court virtually at 100 Constellation Drive in Nepean, Ontario on March 31, 2022.

June 16, 2021
Brian McKinlay (Meridien Cottages Inc.)
Brian McKinlay was charged with one (1) count of operating as a travel agent without being registered. It is alleged that Mr. McKinlay was not the owner of some of the properties that he was renting out. Mr. McKinlay will appear in court virtually at 440 Kent Street West in Lindsay, Ontario on April 19, 2022 at 10:30 a.m.

October 10, 2019
CA Tour International Inc. and Ping Chen
CA Tour International Inc. was charged with one (1) count of operating as a travel agent without being registered. TICO has also charged Ms. Ping Chen with one (1) count of operating as a travel agent without being registered, and one (1) count of being an Officer and Director of a Corporation and failing to take reasonable care to prevent the Corporation from committing an offence, in this case, for operating without TICO registration. It is alleged that Ms. Chen continued to operate CA Tour International Inc. after the company’s TICO registration was revoked on September 18, 2018. Ms. Chen will appear in court at 60 Queen Street West in Toronto, Ontario on Thursday, November 7, 2019.

February 26, 2019
Libia Guerra-Paez (Representaciones Neward Inc.)
Representaciones Neward Inc. was charged with two (2) counts of operating as a travel agent without being registered. TICO has also charged Libia Guerra-Paez with two (2) counts of operating as a travel agent without being registered, and two (2) counts of being an Officer and Director of a Corporation and failing to take reasonable care to prevent the Corporation from committing an offence. Libia Guerra-Paez will appear in court virtually at 60 Queen Street West in Toronto, Ontario on April 1, 2022.

Convictions:

May 27, 2022
Sherkston Trailer Rentals Inc. and Patricia D. Levasseur
Sherkston Trailer Rentals Inc. and Patricia D. Levasseur were convicted of one count each of operating as a travel agent without being registered. Sherkston Trailer Rentals Inc. has been sentenced in Court to a $5,000 fine, including a victim surcharge. Both Sherkston Trailer Rentals Inc. and Patricia D. Levasseur were also sentenced to a two-year probation and are prohibited from engaging in activities as a registered Travel Agent, unless they become registered under the Travel Industry Act, 2002.

May 12, 2022
Barrett & Carlysle Travel and Tanja Schneider-Steinbock
Barrett & Carlysle Travel was convicted of 40 counts of selling travel services without being registered. Tanja Schneider-Steinbock, an officer and director of the company and also the manager on record, was convicted of one count of selling travel services without being registered and one count of being an officer or director and failing to take reasonable care to prevent the corporation from committing an offence. Both Barrett & Carlysle Travel and Tanja Schneider-Steinbock have been sentenced in Court to a two-year probation and they are prohibited from applying for or engaging in activities as a registered Travel Agent, as defined in the Travel Industry Act, 2002. The Court ordered Barrett & Carlysle Travel to pay a fine of $3,750, including a victim surcharge.

May 5, 2022
Albarkah Travel and Tours Inc. and Mahmood Bashir
Albarkah Travel and Tours Inc. was convicted on eight counts of failing to deposit consumer money into a trust account and three counts of failing to issue receipts to consumers. Additionally, Mahmood Bashir was convicted of one count of being an officer or director and failing to take reasonable care to prevent the corporation from committing an offence. Mahmood Bashir has been sentenced in Court to a two-year probation and is prohibited from applying for or engaging in activities as a registered Travel Agent, as defined in the Travel Industry Act, 2002. Mahmood Bashir was also sentenced to 200 hours of community service. The court ordered Albarkah Travel and Tours Inc. to pay $25,000 in restitution to the Travel Industry Compensation Fund, on top of the $25,000 in restitution that has already been paid.

July 23, 2021
Moose Travel Company Ltd. 
Moose Travel Company Ltd. was convicted of selling travel services without registration.  On July 23, 2021, Moose Travel Company Ltd. plead guilty to selling travel services without registration between July 2018 and May 2019 in contravention of the Travel Industry Act, 2002.  A fine of $5,500 plus a Victim Fine Surcharge was imposed.  

May 14, 2021
Millenium Leisure Travels Inc. and Kailan Ariyarajah
Millennium Leisure Travels Inc. was charged with one (1) count of operating as a travel agent without being registered. TICO also charged Mr. Kailan Ariyarajah with one (1) count of operating as a travel agent without being registered. Mr. Ariyarajah was also charged with one (1) count of being an Officer and Director of the Corporation and failing to take reasonable care to prevent the corporation from committing an offence (operating without TICO registration). Millennium Leisure Travels Inc. pled guilty to operating without registration and was sentenced to a fine of $4,500 (plus Victim Fine Surcharge) payable in 1 year, and 2 years probation. Prior to pleading guilty, Millenium Leisure Travels Inc. paid $2,285 bank draft to TICO in restitution and signed an undertaking not to sell travel services in the future without registration.

March 26, 2021
Michael Shane Adams
Michael Shane Adams was convicted of one count of operating as a Travel Agent without registration contrary to the Travel Industry Act, 2002. The Court ordered Mr. Adams to pay a fine of $3,000 plus Victim Fine Surcharge. Mr. Adams has indicated he will be submitting an application to register with TICO.

March 5, 2021
Hazem El Maghraby and Travel Partner International Inc.
Travel Partner International Inc. was charged with one (1) count of operating as a travel agent without being registered. TICO had also charged Mr. Hazem El Maghraby with one (1) count of being an Officer and Director of the Corporation and failing to take reasonable care to prevent the Corporation from committing an offence, in this case, for operating without TICO registration.These charges were withdrawn.

November 20, 2020
Karen Gushue
On February 8, 2019, Karen Gushue was convicted on two (2) counts of operating as a travel agent without being registered. She was sentenced to 75 days and 45 days in jail to be served intermittently and concurrently. On appeal, the sentenced was varied to 30 days and 20 days in jail to be served concurrently and consecutively.

January 22, 2020
Raed Karborani and Biblical Journeys Canada
Mr. Raed Karborani, operating as Biblical Journeys Canada, pleaded guilty to one count of operating as a travel agent without registration, contrary to the Travel Industry Act, 2002. The Court sentenced Mr. Karborani to two years of probation, and as an alternative to a fine payable to the municipality, required him to make a $2,000 charitable donation to a registered charity of his choice.

January 16, 2020
Pure Yoga Ottawa Inc.
Pure Yoga Ottawa Inc. pleaded guilty to one count of operating as a travel agent without registration, contrary to the Travel Industry Act, 2002. The Court ordered Pure Yoga Ottawa to pay a fine of $5,000, including a surcharge, within 90 days.

July 26, 2019
Emmanuel Adjei
Emmanuel Adjei was convicted on three counts of operating as a Travel Agent without registration, contrary to the Travel Industry Act, 2002. The Court ordered Mr. Adjei to pay $6,561 in restitution and perform 200 hours of community service. He was also placed on probation for two years. 

May 7, 2019
Derrell Caprietta
Derrell Caprietta was convicted of one count of operating as a Travel Agent without registration contrary to S 4(1)(a) and S 31(1)(c) of the Travel Industry Act, 2002. The Court ordered Mr. Caprietta to pay a total fine of $3,750, which includes the Victim Fine Surcharge. Mr. Caprietta was also ordered to pay $3,025 restitution to a consumer and sentenced to a one-year probation.

April 18, 2019
Yves Gildas Emolo Morrison
Yves Gildas Emolo Morrison was convicted on one count of operating as a Travel Agent without registration contrary to S 4(1)(a) and S 31(1)(c) of the Travel Industry Act, 2002. Mr. Morrison was ordered to pay a total fine of $6,250 including surcharges, sentenced to a two-year probation order and ordered to pay $6,550 restitution to the consumers.  

February 11, 2019 
Karen Gushue 
After being charged by the Travel Industry Council of Ontario (TICO), Ms. Karen Gushue was convicted on two counts of Operating as a Travel Agent without registration contrary to S 4(1)(a) and S 31(1)(c) of the Travel Industry Act, 2002. Ms. Gushue was sentenced to 75 days and 45 days in jail, to be served intermittently and concurrently.

September 24, 2018
Alicia Kielek
After being charged by the Travel Industry Council of Ontario (TICO), Ms. Alicia Kielek pleaded guilty on September 20, 2018, to two counts of Operating as a Travel Agent without registration contrary to S 4(1)(a) and S 31(1)(c) of the Act.  Ms. Kielek was sentenced to two years of probation, including 50 hours of community service, restitution totaling $6,440 (to be paid by November 25, 2021), and an industry ban for the duration of the Order.

This is Ms. Kielek’s second offence, after she pleaded guilty in 2016 to five counts of operating without registration. She is currently on a probation order with respect to the first offences that requires her to pay $13,904.96 in restitution by January 17, 2020, and perform 200 hours community service.

July 3, 2018
Akkiratourz Ltd. and Gukadharsini Packiyanathan
After being charged by the Travel Industry Council of Ontario (TICO), Akkiratourz Ltd. was convicted of two accounts of failing to hold customer funds in a designated trust account and one count of failing to deposit customer funds in a designated trust account. Akkiratourz actions were contrary to S 27(6) and S. 27(3) of the Regulation to the Travel Industry Act and Section 31)(1)(c) of the Act.

Ms. Gukadharsini Packiyanathan, a Director and Officer of Akkiratourz Ltd., pleaded guilty and was convicted of three counts of failing to take reasonable care to prevent Akkiratourz from committing the aforementioned trust accounting offences, contrary to S. 31(2) of the Act.

The Court ordered Akkiratourz to pay fines of $20,000 per count on each of the three counts for a total fine including 25 per cent surcharges of $75,000.

The Court ordered Ms. Packiyanathan be placed on probation for two years, including supervised requirements, such as 200 hours community service and a fine of $6500 payable to the Ontario Travel Industry Compensation Fund, paid in full on or before June 26, 2020. Ms. Packiyanathan is also prohibited from being a travel agent or travel wholesaler, or an Officer or Director or employee or contractor of a travel agent or travel wholesaler for two years.

June 20, 2018 
Sakthivel Suppiah
After being charged by TICO, Mr. Sakthivel Suppiah, an officer and director of Skypride Travel and Tours, pleaded guilty and was convicted on one count of failing to hold customer funds in a designated trust account.  Mr. Suppiah’s actions were contrary to Section 31(2) and Section 31(1)(c) of the Act, and in respect of Section 27(6) of Regulation 26/05 to the Act. 

The Court sentenced Mr. Suppiah to Probation for two years, including 200 hours of community service to be completed on or before June 12, 2020, and a restitution order of $25,142 to the Ontario Travel Industry Compensation Fund. The total amount is to be paid on or before June 12, 2020. 

May 25, 2018
Elizabeth Sampson-Holder
After being charged by TICO, Elizabeth Sampson-Holder pleaded guilty to one count of operating as a travel agent without registration, contrary to section 4(1)(a) of the Travel Industry Act, 2002. Ms. Sampson-Holder operated in Toronto and other regions in Ontario. The Court ordered Ms. Sampson-Holder pay restitution of $1,198.

In addition to this conviction, Ms. Sampson-Holder was previously convicted of related criminal charges and received a 12-month conditional jail sentence served in the community. She was ordered to pay restitution of $12,050 and received a lifetime prohibition from seeking, obtaining or continuing employment that involves having authority over money or property of another person.