TICO-registered travel agencies and websites ensure you have the protection you need for your trip

When you book with a TICO-registered travel agency or website, not only do you have consumer protections, but you are provided with all the support and information needed for successful travel. See how TICO can help make sure your travel goes as planned:

All travel agencies operating in Ontario must be registered with TICO. We inspect and monitor these agencies, holding them accountable to Ontario’s travel laws/legislation. You may unknowingly consider a travel agency or website from outside of Ontario. To make sure you’re getting the protection and support you’re entitled to, find a TICO-registered travel agency or website here:
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No matter how much time and care you put into planning your trip, it’s still possible to miss important details. TICO’s valuable travel tips can help ensure you have what you need for a successful getaway.

  • A passport is always on top of your ‘must-have’ list, but did you know that many countries require other travel documents before you can enter? A TICO-certified travel agent will always disclose what you need for your destination.
    LEARN MORE
  • A TICO-certified travel agent provides you with assurance, support, and protection for your travel, but it’s still different from purchasing travel insurance. See why insurance still matters.
    READ MORE
  • It’s always important to be mindful of safety when making travel plans. Here are some quick tips to help keep you safe during your vacation.
    SAFETY TIPS

At TICO, we know how sacred travel is to you. That’s why when things don’t go as planned, we’re here to help resolve your issue.

  • When you book with a TICO-certified travel agent, we can help you with issues that may suddenly arise. Learn about our role in consumer protection.
    LEARN MORE
  • Need to file a complaint? See how we can guide you through the process.
    CLICK HERE
  • Do you know there is a Compensation Fund? Here’s how you can file a claim.
    START HERE

CONSUMERS
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Performance Measures

As part of its efforts to indicate that it is promoting a fair and informed marketplace where consumers can  be confident in their travel purchase, TICO will be publicly tracking and reporting on the following Performance  Measures: