Travel Peace of Mind
CONSUMERS
Travel Professional

PEACE OF MIND WITH TICO-REGISTERED
TRAVEL AGENCIES, BOOKING WEBSITES AND TOUR OPERATORS

All travel agencies, booking websites and tour operators based in Ontario must be registered with the
Travel Industry Council of Ontario (TICO), the provincial travel regulator.

When you book with a TICO-registered business, you’ll not only have added consumer protection, but you'll have all the support, information and peace of mind you need for a successful trip.

Valuable Support · Search The Directory · Customer Support

Valuable Support

TICO-registered businesses will provide you with all the details you need to make informed decisions about your travel. Travel professionals have the inside scoop on destinations, entry requirements and other important travel details. They can help you navigate the many travel options available and help tailor an experience that’s just right for you.

  • They will be upfront about the details
    • In Ontario, all-in pricing is the law, meaning no hidden charges or surprises
    • Information about any fees/penalties if you need to change or cancel your booking
    • Disclosure of unique conditions that may affect your decision to book

  • They will tell you what documentation is needed (e.g., passport, visa, passport validity) for your destination, based on the passport you’re travelling with.

  • They'll share travel insurance options. They must advise you of the availability of travel insurance. Some companies also sell travel insurance and will ask if you would like to purchase it from them.

  • The details of your booking will be included on your invoice, detailing exactly what you purchased.

  • If something does go wrong, you have someone to call. Travel professionals are there to help if there are issues before, during or after travel, providing you peace-of-mind throughout your travel experience.
Learn More

Search the directory

All travel agencies, booking websites and tour operators based in Ontario must be registered with TICO and follow consumer protection laws.

You may unknowingly consider a travel agency, booking website or tour operator from outside of Ontario.

To make sure you're getting the protection and support you're entitled to, find a TICO-registered business here:

Search Now

Customer
Support

While most travel goes as planned, there is support available to you if things don’t go as planned.

Consumer Protection

Booking with a TICO-registered travel agency, booking website or tour operator can provide consumer protection.

Learn More
Filing a Complaint

Learn how TICO helps with complaints resolution.

Click Here
Compensation Fund

Find out how you can file a claim when things don't go as planned.

Start Here