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Registrant Reinstatement Policy

This policy is effective April 1, 2023 and will be subject to an annual review moving forward.

Part IV of the Travel Industry Act (Act) provides the overall requirements for a new registration and annual renewal, including when the registrar may refuse, revoke or suspend a registration. Further, Ontario Regulation 26/05 (Regulation), Part II, provides the requirements for a new application, including forms and fees.
Recognizing the delivery of travel services to consumers has evolved with the advancement of new business models, and the impact of the global pandemic on the travel industry, TICO wishes to ensure that the marketplace remains vibrant and that purchasing options for consumers remain robust.

With this goal, TICO wishes to clarify its policy with respect to former registrants that previously decided to cease operations and now wish to reinstate their registration after voluntarily terminating their registration with TICO to operate and sell travel services.

TICO will approve a reinstatement of any former registrant under the following conditions:

  1. The registrant’s registration expiration must not have been as a result of recent late filing of their registration renewal.
  2. At the date of the voluntary termination, there must not have been any unresolved compliance issues or claims against the Compensation Fund.
  3. At the date of the voluntary termination of a registrant, all fees owing to TICO, up to the date of the termination, under the Act or Regulation must have been paid in full.
  4. The person applying for reinstatement must not have been charged with an offence and a CPIC (Canadian Police Information Center) check will be required.
  5. If the former registrant has been employed, or contracted, by a TICO registrant, he/she must not have been terminated for reasons associated with the lack of honesty and integrity detrimental to the travelling public, in the view of the registrar.
  6. All other requirements for registration and renewal are met.

If all the above conditions have been satisfied, the former registrant may be reinstated without having to pay a new application fee. A security deposit will not be required if the former registrant had filed two consecutive annual financial statements or verification statements with TICO, and the Registrar has no concerns with compliance to the legislation. All reasonable efforts will be under-taken to re-issue the same registration number as previously used.

TICO believes this policy will be of benefit to certain individuals and/or former registrants who have chosen to cease operations and voluntarily terminate their TICO registration, or leave the industry altogether since the pandemic but have the desire to re-engage and sell travel services as an Ontario registrant.

This policy is effective April 1, 2023.

Dorian Werda
Registrar, Travel Industry Act, 2002

If you have any questions, please contact TICO’s Registration Department at 1-888-451-TICO (8426) or email This email address is being protected from spambots. You need JavaScript enabled to view it..


Last revised – April 2023