Compliance and Enforcement

Financial & Compliance Inspection

Inspections are conducted in order to ensure ongoing compliance with the Travel Industry Act, 2002 and Ontario Regulation 26/05. TICO operates a risk management programme, which includes two broad types of inspections: Financial Inspections and Compliance Inspections. TICO Inspectors are designated by the Registrar under the authority of the Act.

Investigations & Prosecutions

TICO conducts investigations when it becomes apparent that there may have been a breach of the Travel Industry Act, 2002 and Ontario Regulation 26/05. Investigations can result in charges being laid under the statute. Results of investigations are not a matter of public record, unless they escalate into a prosecution and charges are laid. Find out more about TICO investigations and prosecutions that have resulted in charges and convictions.

License Appeal Tribunal (LAT)

The Licence Appeal Tribunal ("LAT") is an independent adjudicative tribunal created under the Licence Appeal Tribunal Act, 1999 to hear appeals and render decisions respecting compensation claims and licensing activities regulated by various administrative agencies, including TICO. Find out more about LAT, general Information with respect to hearings and appeals at LAT and how to file an appeal.

Registrant Closure List

If an Ontario-registered travel retailer and/or travel wholesaler no longer wish to remain in business, they may voluntarily terminate their TICO registration or allow their TICO registration to expire. Access the latest list of companies that are no longer registered with TICO and can no longer sell travel services in Ontario. In some cases, a closure may result in claims against the Compensation Fund.

Registrant Revocation List

If an Ontario registered travel retailer or travel wholesaler contravenes the legislation or the terms of their registration, TICO may propose to revoke their registration. Consumers should not purchase travel services from any travel retailer or travel wholesaler that is not registered with TICO. Access the latest list of Ontario retailers and travel wholesalers that have had their registrations revoked.

Registrant Suspension List

If TICO has grounds to believe that an Ontario registered travel retailer or travel wholesaler contravenes the legislation or the terms of their registration, TICO may Temporarily Suspend their Registration. Consumers should not purchase travel services from any travel retailer or travel wholesaler while their registration with TICO is suspended. Access the latest list of Ontario retailers and travel wholesalers that have had their registrations temporarily suspended.