Comparing Travel Consumer Protection: Travel Industry Council of Ontario and the Air Passenger Protection Regulations
Travelling can be an exciting and enriching experience. While most travel experiences are positive, there is the potential for challenges and disruptions. To safeguard travellers, both the provincial and federal governments have established regulations and protections. In Ontario, the Travel Industry Council of Ontario (TICO) offers protection for consumers who purchase their travel from more…
Air Passenger Protection Regulations – learn what they mean for you!
In 2019, the federal government rolled out the Air Passenger Protection Regulations (APPR), which apply to flights to, from and within Canada. As of September 8, 2022, the protections were expanded. Before this date, the APPR required refunds to be provided for flight disruptions within the control of airlines. Now, airlines are required to provide…
How will Artificial Intelligence Affect the Future of Travel Planning?
Artificial Intelligence (AI) has been a hot topic in recent months, with many debates and differing opinions on its benefits to society. At the same time, AI is being integrated into countless business processes and services, including within the travel industry. AI for travel planning Gone are the days of endless online scrolling, researching places…
TICO’s Research Finds: Ontarians Believe Travel is More Complex. Here are 3 Ways to Simplify it.
Ontarians are excited to travel – a recent survey conducted by TICO found nearly 70% intend to travel over the next few months – but they know it’s not always a smooth experience. Despite the excitement, 71% of Ontarians feel that travel is more complex now than it was prior to the pandemic. Here are…
Travel Checklist: Tips to Help You Prepare for Your Next Trip
Travel plans? TICO’s checklist is here to help you keep track of all the important details: Have the right documents to cross the border Is your passport valid? Remember, some destinations require that a passport be valid for an additional 3-6 months after travel. If you need to renew, submit your application early as there…
The Value of a TICO Registered Travel Agency or Website
You’re ready to book your next trip and you know the importance of double checking that the travel agency or booking website is registered with TICO. Here’s what you can expect when you book with a TICO registered travel agency or website: They will be upfront about the details They will tell you what documentation…
Becoming a TICO Certified Travel Counsellor or Supervisor/Manager in Ontario
Thinking about a career as a travel professional? There is significant demand and opportunity for travel professionals across the industry, with travel agencies, online booking websites, and tour operators. You can also become a home-based travel advisor, or open your own business. All individuals wishing to sell travel services in Ontario must meet TICO’s Education…
Booking Travel Online? 9 Tips to Ensure Nothing Goes Wrong
Booking travel online? For that added peace of mind, and to make sure you’re making an informed decision, here are a few tips to help things go smoothly. 1. Look For A TICO Registration Number The Travel Industry Council of Ontario (TICO) is Ontario’s travel regulator. The easiest way to protect yourself against some of the…
How Does TICO Help Consumers?
You may know to look for the TICO logo when you book travel, but do you know what the logo represents? It’s all about consumer protection. TICO’s Online Directory Any travel agency or website operating from Ontario, meaning they have a physical presence here, must be registered with TICO and follow laws that protect consumers….
Updates to TICO’s Education Standards Program
TICO has launched an updated study manual for both the Travel Counsellor and Supervisor/Manager certifications. Effective Monday, February 28, 2022, TICO exams are based on the newly revised study manual. Are the Travel Counsellor and Supervisor/Manager exams a new requirement? No, these exams are not a new requirement. If you have already completed your Travel…