Industry Advisory Council

The purpose of the Industry Advisory Council (IAC) is to provide guidance and advice to the TICO Board of Directors on issues pertaining to TICO’s consumer protection mandate and activities, as well as issues identified by TICO.

The objectives of the IAC are:

  • Provide independent and non-partisan advice to TICO’s Board on:
    • Emerging issues in the travel sector.
    • Initiatives to advance TICO’s consumer protection mandate.
    • Opportunities for improvement with respect to service delivery, policies, and procedures.
  • Provide recommendations on the development and implementation of TICO’s planning documents when there is a consumer, industry, or public interest.
  • Provide feedback on consultation plans prepared to support policy and regulatory changes impacting consumers and industry.
  • Identify and recommend topics or policy issues that would enhance consumer confidence in Ontario’s travel industry.
  • Review the results of key surveys initiated by TICO in connection with services and interactions with consumers, industry and other stakeholders and provide feedback, advice, and/or recommendations for improvement to the surveys and other matters arising from the review as needed.

To view the full Terms of Reference for the IAC, click here. The application period for the IAC has now closed. We will update this page once IAC members are selected.

------------

 

Consumer Advisory Council 

The purpose of the Consumer Advisory Council (CAC) is to provide guidance and advice to the TICO Board of Directors on issues of importance to consumers pertaining to TICO’s mandate and activities, as well as issues identified by TICO.

The objectives of the CAC are:

  • Provide independent and non-partisan advice to the Board on:
    • Emerging issues in the travel sector.
    • Approaches to enhance consumer awareness and engagement.
    • Opportunities for improvement with respect to service delivery, policies and procedures.
  • Provide recommendations on the development and implementation of TICO’s planning documents when there is a consumer or public interest.
  • Provide feedback on consultation plans prepared to support policy and regulatory changes impacting consumers.
  • Identify and recommend topics or policy issues that would enhance consumer confidence in Ontario’s travel industry.
  • Identify travel-related issues requiring additional consumer input or research.

To view the full Terms of Reference for the CAC, click here. The application period for the CAC has now closed. We will update this page once CAC members are selected.