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Closure Advisory: Canada Jetlines and Canada Jetlines Vacations

September 18, 2024

Canada Jetlines, a Canadian ultra-low-cost airline, ceased operations on August 15, 2024 and was declared bankrupt on September 11, 2024. Canada Jetlines Vacations, a TICO-registered travel retailer and tour operator, terminated its TICO registrations on September 11, 2024.

Please read the following Closure Advisory in its entirety to ensure you understand the instructions that apply to your circumstances. If you are uncertain how to proceed, please contact TICO's Claims Department at 1-888-451-8426 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

For: Canada Jetlines Vacations (packages) customers and travel agencies

TICO had previously received confirmation that Canada Jetlines Vacations had cancelled all future vacation package bookings (hotel and airfare) and issued refunds to affected consumers. If you had a future package booking with Canada Jetlines Vacations, please monitor your credit card statement for the refund. This applies to packages purchased either from Canada Jetlines Vacations directly or through a TICO-registered travel agency or website.  

If you had an upcoming Canada Jetlines Vacations booking that was cancelled and you have not received a refund, please contact TICO at 1-888-451-8426 or (905) 624-6241 or This email address is being protected from spambots. You need JavaScript enabled to view it..

Alternatively, consumers who have not received a refund for their Canada Jetlines Vacations booking may request a claim form at this link or by contacting TICO at 1-888-451-8426 or (905) 624-6241 or This email address is being protected from spambots. You need JavaScript enabled to view it..

For: Canada Jetlines airline customers

Consumers who purchased their Canada Jetlines air only travel services through a TICO-registered travel agency or booking website and who have not received the travel services or a refund may have an eligible claim against the Compensation Fund.

Consumers who have not received a refund for their Canada Jetlines booking may request a claim form at this link or by contacting TICO at 1-888-451-8426 or This email address is being protected from spambots. You need JavaScript enabled to view it..

Consumers who purchased airfare only directly from Canada Jetlines or through a travel agency/booking website outside of Ontario are NOT eligible for reimbursement through the Compensation Fund.

About the Ontario Travel Industry Compensation Fund (Compensation Fund)
Consumers may have an eligible claim against the Compensation Fund in the below instances if they have not received their travel services or a refund due to the closure of Canada Jetlines and/or Canada Jetlines Vacations:

  • Canada Jetlines Vacations travel services purchased either directly from Canada Jetlines Vacations or from a TICO-registered travel agency or booking website; and
  • Canada Jetlines airline travel services from a TICO-registered travel agency or booking website.

Consumers may request a claim form at this link or by contacting TICO at 1-888-451-8426 or This email address is being protected from spambots. You need JavaScript enabled to view it..

For more information about the Compensation Fund, click here.

Please note that there is a legislated six-month filing deadline for claims on the
Compensation Fund. The filing deadline is March 12, 2025.

Claims received by TICO after the filing deadline date will not be valid.

Filing a claim against the Compensation Fund:
Please be advised that the legislation requires claimants to explore all other possible options for reimbursement as part of the claims process. Please complete the following steps prior to filing a claim against the Compensation Fund. 

  1. Credit cards:
  • All consumers who paid by credit card and were charged by the airline should contact their credit card company to request a chargeback (refund). 
  • If your credit card company refuses to provide you with a refund, you will be required to obtain a letter from the credit card company stating that a credit refund will not be issued. 
  • The letter from the credit card company must be submitted with your claim against the Compensation Fund.
  • If you are unable to obtain a refund (chargeback) from your credit card company or obtain all the documentation required to substantiate your claim in a timely manner, please submit your claim form to TICO prior to the deadline date.
  • Any additional documentation that is required to complete the claim can be sent to TICO when it is obtained.
  1. Travel Insurance:
  • Consumers who have travel insurance must make a claim with their insurance company.
  • If the claim is refused, you must provide written proof of refusal of the claim.
  • If you are unable to obtain a reimbursement from your travel insurance company or obtain all the documentation required to substantiate your claim in a timely manner, please submit your claim form to TICO prior to the deadline date.
  • Any additional documentation that is required to complete the claim can be sent to TICO when it is obtained.
  1. BDO Canada Limited
  • BDO Canada Limited has been appointed as Proposal Trustee. Please click here for contact information to file a claim with the Trustee.
  • We recommend filing your claim with the Compensation Fund at the same time as your BDO filing to ensure you don’t miss the filing deadline.
  • Any additional documentation that is required to complete the claim can be sent to TICO when it is obtained.

If you have any questions or require clarification after reviewing this Closure Advisory, please contact TICO. We can review your circumstances and offer guidance on whether you may have an eligible claim against the Compensation Fund.

Questions? Please contact TICO at 1-888-451-8426 or (905) 624-6241 or This email address is being protected from spambots. You need JavaScript enabled to view it..