Please note: the application process to join the CAC has now closed.

Formed in 1997, the Travel Industry Council of Ontario (TICO) regulates Ontario’s travel agencies, booking websites and tour operators. TICO administers the Travel Industry Act, 2002 on behalf of the Ontario government.

As a consumer protection organization, TICO facilitates a consumer complaints process and administers the Ontario Travel Industry Compensation Fund. By booking travel with a TICO registered company, consumers have access to added protection.

About the Consumer Advisory Council

TICO is forming a new Consumer Advisory Council (CAC) to provide guidance and advice to the Board of Directors and senior management regarding Ontario’s travel consumer protection laws from a consumer’s perspective.

The previous Consumer and Industry Advisory Committee (CIAC) was dissolved effective December 31, 2023. Two new councils are now being formed – the CAC to hear directly from consumers, while a separate Industry Advisory Council will be dedicated to receiving feedback from industry. Members of both councils are expected to possess a positive orientation towards TICO’s consumer protection mandate.

Recruiting members for the CAC

TICO is excited to select members for its CAC, which will become active as of April 1, 2024. Using a selection process, our goal is to select up to 12 new members for the inaugural committee.

Our goal is to select members representing a broad range of consumer interests and backgrounds. In addition to a positive orientation to consumer protection, we are looking for prospective members who:

  • Understand and embrace TICO’s consumer protection mandate;
  • Have experience in disciplines such as education, public service, communications, marketing or from within a regulatory environment;
  • Demonstrate independent thinking and an orientation towards consensus building and teamwork;
  • Represent the diversity of Ontario, willing to consider a broad range of perspectives; and
  • Have unquestionable integrity, credibility and high ethical standards.

The CAC will meet up to four times per year, ideally in-person, where members have the time to commit to becoming a strong contributor.

Apply to join the CAC

Please note: the application process to join the CAC has now closed.

The deadline for applications is Friday, February 23, 2024 at 4 pm. Only short-listed candidates will be contacted for an interview.

For more information

A detailed Terms of Reference is available, which provides further details, context and expectations for future council members. Common to similar public sector councils, members should expect a reasonable but thorough review of their candidacy, including an interview and necessary background checks.

To further encourage participation, and reflect the expected modest time commitment, a standard per diem will be paid to members attending meetings. Please note that membership will only be permitted on one TICO council, in the event there is also interest in applying to the Industry Advisory Council.

More information about the Industry Advisory Council and membership can be found at this link.

Any questions can be directed to This email address is being protected from spambots. You need JavaScript enabled to view it..

We look forward to hearing from you!