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  1. Sept. 24 '18 - Conviction: Alicia Kielek

    Mississauga, ONT. – After being charged by the Travel Industry Council of Ontario (TICO), Ms. Alicia Kielek pleaded guilty on September 20, 2018, to two counts of Operating as a Travel Agent without registration contrary to S 4(1)(a) and S 31(1)(c) of...

  2. Mar. 5 '19 - Charged: Libia Guerra Paez and Representaciones Neward Inc.

    Mississauga, ONT. – The Travel Industry Council of Ontario (TICO) has charged Ms. Libia Guerra Paez, operator of Representaciones Neward Inc., with one (1) count of operating as a travel agent without being registered contrary to section 4(1)(a) of the...

  3. TICO Registrants - Please Confirm Your Email Address

    In an effort to reduce costs and improve efficiency, TICO is moving toward a paperless environment. We have recently mailed a letter to each registrant to confirm the email address we have on file for your company. Going forward, the email address on...

  4. Inspection Visit - Knowledge Checklist

    The primary purpose of a TICO inspection is to ensure that a travel agency and/or travel wholesaler is operating in compliance with the Travel Industry Act, 2002 and Ontario Regulation 26/05. The inspection process is a key way TICO holds registrants...

  5. November 28, 2019 - Sentenced: Alicia Kielek

    Mississauga, ONT. – Ms. Alicia Kielek has been sentenced to two years of probation, including 50 hours of community service, restitution totaling $6,440 (to be paid by November 25, 2021), and an industry ban for the duration of the Order. Ms. Kielek...

  6. January 17, 2020 - Convicted: Pure Yoga Ottawa Inc.

    Mississauga, ONT. – After being charged by TICO, Pure Yoga Ottawa pleaded guilty to one count of operating as a travel agent without registration, contrary to section 4(1) of the Travel Industry Act, 2002. In an Agreed Statement of Facts, it was agreed...

  7. February 5, 2020 - Charged: Millennium Leisure Travels Inc. and Kailan Ariyarajah

    The Travel Industry Council of Ontario (TICO) has charged Millennium Leisure Travels Inc. with one (1) count of operating as a travel agent without being registered. TICO has also charged Mr. Kailan Ariyarajah with one (1) count of operating as a travel...

  8. Registrar Bulletin: Compliance and COVID-19

    details as soon as they are available. In response to the questions TICO is receiving from the industry, we have published a Registrar Bulletin to help registrants understand their responsibilities under the Travel Industry Act, 2002 and Ontario...

  9. Registrar Bulletin - UPDATED Extended TICO Fee Deferral for Remainder of Calendar Year!

    5, 2020 We recognize that the impact of the COVID-19 crisis continues to place registrants under severe financial strain. As a result, effective immediately TICO will be extending the fee deferral for the remainder of the calendar year and into 2021....

  10. Registrar Bulletin - TICO to Provide Financial Relief to Registrants

    can assist travel agents and wholesalers during this difficult time. This financial support will also allow TICO to maintain a focus on its important consumer protection mandate. With this financial support, travel agents and wholesalers do not need to...

  11. September 23, 2020 - New Board member announced and Board Chair tenure extended at TICO’s 2020 AGM

    tenure as Board member ended and Doug Ellison of Ellison Tours was elected as the newest TICO Board member. He will serve for a two-year term. “TICO’s Board of Directors extends our heartfelt thanks and appreciation to Marc Party for his service and are...

  12. Advisory: TICO Annual General Meeting - Board Election

    eligible registrants to consider running for the board position. Participation on TICO’s Board of Directors involves a substantial time commitment when one considers participation at board and committee meetings and preparation time. A board member can...

  13. April 8, 2021 - Charged: Albarkah Travel and Tours Inc. and Mahmood Bashir

    Ontario (TICO) has charged Albarkah Travel and Tours Inc. with the following: One count of failing to notify the Registrar of a change of business address Two counts of failing to explain to the customer any requirements or limitations relating to the...

  14. Advisory: Nominations for the new Consumer and Industry Advisory Committee (CIAC)

    and/or other changes that impact the travel marketplace, whether leisure or business focused. The Board has recently approved a Terms of Reference for the CIAC which can be found here. To learn more about consumer nominations, click here. The criteria...

  15. Advisory: Survey Summary - Ongoing Impact of COVID-19 on Consumer Behaviour

    Richard Smart, President & CEO, commented on the importance of using data to understand the needs of all consumers as travel begins to gain momentum. “While the current travel environment is facing significant obstacles, we know that consumers are...

  16. Code of Conduct

    Director to conduct investigations on behalf of the Travel Industry Council of Ontario (TICO) will conduct themselves in a manner that exemplifies the core values of the organization and will: Promote and advocate for respect and adherence for all laws;...

  17. Advisory: Reminder of virtual Annual General Meeting on June 29, 2021

    of the members of the Travel Industry Council of Ontario (“TICO”) will be held at 5:00 p.m. on Tuesday, June 29, 2021. As a result of the COVID-19 pandemic, the meeting will be held virtually. Click here to access the AGM Agenda Click here to access the...

  18. Advisory: Calling all registrants to participate in TICO’s Fee Consultation sessions

    TICO’s management team has organized a consultation period with registrants and other stakeholders on the proposed changes to the fee model and funding framework. Three virtual sessions have been scheduled and we encourage registrants to participate in...

  19. Registrar Bulletin: Fee Consultation Update

    November 25, 2021 Earlier this fall, TICO conducted a consultation period with registrants and other stakeholders on proposed changes to TICO’s fee model and funding framework. The consultation concluded on October 15, 2021. TICO acknowledges the...

  20. Advisory: TICO enhancing the Education Standards Program for aspiring Travel Counsellors and Supervisors/Managers

    Supervisors/Managers. Launching soon In February 2022, TICO, in partnership with our education provider Oliver’s, will launch a new digital flipbook study manual for the Travel Counsellor and Supervisor/Manager certifications. The new manual will have...

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