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  1. March 27, 2025 - Three highly requested resources added to TICO’s Registrant Toolkit

    resources to its Registrant Toolkit to make it even easier for travel professionals to highlight the benefits of booking with a TICO registered business to current and prospective clients. Why share this info? Consumers who know about the consumer...

  2. June 9, 2025 - From Gen Z to Boomers, Ontario’s travel regulator shares how different generations are adapting their travel plans this year

    is low that their plans will go as expected according to the Travel Industry Council of Ontario Mississauga, ONT. – New data from the Travel Industry Council of Ontario (TICO), Ontario’s travel regulator, shows a strong domestic travel trend across all...

  3. August 21, 2025 - Convicted: Priyanthan Gopalapillai and 2867668 Ontario Inc. operating as Araka Management

    ONT. – After being charged by the Travel Industry Council of Ontario (TICO), 2867668 Ontario Inc., operating as Araka Management, pleaded guilty to one count of operating as a travel agent without being registered. Priyanthan Gopalapillai also pleaded...

  4. July 17, 2019 - Watch a recording of TICO’s Annual General Meeting

    travel sector, government and stakeholders. The full video of the AGM is now available for online viewing. Quick links: View a recording of the full AGM. View a recording of the Chair’s remarks. View a recording of the President and CEO’s remarks. View...

  5. Closure Advisory - Adria Airways

    to your circumstances. If you are uncertain as to how to proceed, please contact TICO at 1-888-451-8426 or email: tico@tico.ca Adria Airways, an airline located in Ljubljana, Slovenia has ceased operations effective September 30, 2019. Adria Airways...

  6. UPDATED - Registrar Bulletin: TICO to operate remotely until further notice

    UPDATED: July 14, 2022 As of May 2, 2022, TICO staff have returned to the office on a hybrid basis. TICO’s office and reception are open during business hours, 8:30 am – 4:30 pm. TICO is embracing technological tools, including a virtual reception...

  7. Closure Advisory: Fly Jamaica Airways

    FLY JAMAICA AIRWAYS June 21, 2021 Please read the following Closure Advisory in its entirety to ensure that you apply the proper instructions to your circumstances. If you are uncertain as to how to proceed, please contact TICO at 1-888-451-8426 or...

  8. Closure Advisory: Flybe

    to your circumstances. If you are uncertain as to how to proceed, please contact TICO at 1-888-451-8426 or email: tico@tico.ca Flybe, an airline based in Exeter, England, filed for administration and suspended operations on March 3, 2020. They ceased...

  9. Closure Advisory: Jet Airways

    to your circumstances. If you are uncertain as to how to proceed, please contact TICO at 1-888-451-8426 or email: tico@tico.ca Jet Airways, an airline operating out of Mumbai, India suspended operations effective April 17, 2019. Jet Airways became...

  10. April 21, 2022 - TICO launches new Registrant Toolkit

    Free, easy-to-use, shareable resources that speak to the value of booking with a TICO-registered business MISSISSAUGA, ON – The Travel Industry Council of Ontario (TICO) has launched a digital Registrant Toolkit (www.tico.ca/toolkit) to provide...

  11. Registrant Reinstatement Policy

    be subject to an annual review moving forward. Part IV of the Travel Industry Act (Act) provides the overall requirements for a new registration and annual renewal, including when the registrar may refuse, revoke or suspend a registration. Further,...

  12. TICO Board Election 2023 – Nominations Now Open!

    on the Board of Directors. TICO values the diverse opinions and experiences that Directors bring to the table. Serving as a TICO Director is a rewarding position where you have the opportunity to make a meaningful contribution to Ontario’s travel...

  13. TICO launches updated Director election process to reflect Minister’s Orders

    On August 11, 2023, the Travel Industry Council of Ontario (TICO) received a letter from the Minister of Public and Business Service Delivery, outlining five orders for the organization. Please click here to see the advisory for more details. As part...

  14. Letter from TICO's CEO Richard Smart

    25, 2023 I wanted to reach out directly to Ontario’s travel agencies, websites and tour operators to address recent media coverage about TICO’s funding review and the Compensation Fund. I understand there is apprehension regarding future fees to TICO....

  15. Message from TICO’s CEO Richard Smart regarding the Auditor General Report

    and broader public sector organizations to ensure they are operating effectively and efficiently. TICO’s report is part of a package that includes audits of 11 other organizations and follows similar audits of other regulators in recent years. The...

  16. March 28, 2024 - Convicted: Rustic Mama Retreats Inc. and Jennifer Aide

    Update: Rustic Mama Retreats Inc. has become registered with TICO as a travel agency. Mississauga, ONT. – After being charged by TICO, Rustic Mama Retreats Inc. and Jennifer Aide pleaded guilty to one count each of operating as a travel agent without...

  17. August 8, 2024 - Convicted: Alistair Hamilton

    Mississauga, ONT. – After being charged by TICO, Alistair Hamilton was convicted of one count of operating as a travel agent without being registered. Alistair Hamilton operated out of Hamilton, Ontario, selling European tour packages to consumers who...

  18. September 25, 2024 - TICO’s AGM highlights key accomplishments and welcomes new Directors

    Annual General Meeting (AGM) on September 24, 2024 to share the organization’s accomplishments from the previous fiscal year. A key theme at the AGM was the transformation that is underway both within the travel industry and at TICO: “As we reflect on...

  19. File A Complaint

    How to Contact TICO to File a Travel Complaint Remember, if you would like to talk to someone about your travel experiences or have concerns or questions, contact TICO’s Complaints Department. TICO’s Complaints Department is here to assist you with any...

  20. Registrar Bulletin: TICO to Provide Financial Relief to Registrants in the Form of a Second Fee Waiver

    assist travel agents and wholesalers through these difficult times. This financial support will also allow TICO to maintain a focus on its important consumer protection mandate. With this financial support, travel agents and wholesalers will benefit...