Assuming a is required, the following 404 results were found.
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Closure List of Ontario-Registered Travel Retailers and Wholesalers
The following is a list of Ontario-registered travel retailers and travel wholesalers that are no longer registered with TICO. In some cases, a closure may result in claims against the Compensation Fund. This list is current as at August 15, 2025 at...
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TICO conducts investigations when it becomes apparent that there may have been a breach of the Travel Industry Act, 2002 and Ontario Regulation 26/05. Investigations can result in charges being laid under the statute. Results of investigations are not...
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Revocation List of Ontario-Registered Travel Retailers and Wholesalers
for general information only and is not guaranteed for accuracy. For information regarding the registration status of a particular company, please contact TICO's office at 1-888-451-TICO or email tico@tico.ca. COMPANY REGISTRATION STATUS OF REGISTRATION...
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for Persons with disabilities. Each of these is discussed as follows: Dignity: TICO is committed to delivering services in a manner that respects the dignity of our customers with disabilities. Our customers with disabilities are valued and as deserving...
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How to File a Claim Against Ontario's Travel Compensation Fund
agency or website, Ontario tour operator or any airline or cruise line. To be eligible, travel must have been purchased from a TICO registered travel agency or website. If your concern is not related to a bankruptcy/insolvency, please visit our consumer...
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Registration Overview / Requirements
to administer the Travel Industry Act, 2002. All travel retailers and travel wholesalers selling travel services from a location in Ontario are required to be registered under the Travel Industry Act, 2002 with TICO. Selling travel services in and from...
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Registrar Bulletin: Natural Disasters
26/05 in relation to the change or cancellation of travel services due to damage sustained to properties in areas where a natural disaster has occurred. Terms and conditions of booking Consumers wishing to cancel their travel services are subject to the...
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to set out the rules and principles for the reimbursement of expenses, to ensure fair and reasonable practices and to provide a framework of accountability to guide the effective oversight of resources in the reimbursement of expenses. This policy...
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Ontario's Travel Compensation Fund - Frequently Asked Questions
card or other similar payment method are not eligible for reimbursement from the Compensation Fund. I was provided with a travel voucher (credit) or similar document by an Ontario travel agency, tour operator and/or by an airline, cruise line prior to...
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pandemic. Some of these changes were permanent, while others were time-limited to support the industry and consumers during a time of extreme hardship. The final two temporary amendments are set to expire this year. April 1, 2024: Expiry of temporary...
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A Standard Claim is a claim for travel services that were paid for but not provided as a result of the failure of an Ontario registered travel agency, an Ontario registered travel wholesaler (tour operator) or an airline or cruise line. The following...
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Criteria - Trip Completion Claim
A Trip Completion Claim is a claim for reasonable expenses incurred to complete a trip where a customer or another person has begun a trip that cannot be completed because travel services have not been provided as the result of the failure of an...
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LAT Decisions, Consent Orders and Minutes of Settlement
including the Travel Industry Council of Ontario (TICO). The Registrar, Travel Industry Act, 2002 (the Registrar) may issue a Notice of Proposal (NOP) to suspend, refuse or revoke registration. The Registrant who received a Notice of Proposal has...
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Registrar Bulletin: Registrant Obligations re: Unrest in Israel
under the Travel Industry Act, 2002 (the Act) and Ontario Regulation 26/05 (the Regulation). Conditions that may impact a consumer’s decision to purchase travel services Registrants are required to warn customers of the war. Prior to reserving travel...
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to administer the Travel Industry Act, 2002. All travel retailers and travel wholesalers selling travel services from a location in the Province of Ontario are required to be registered under the Travel Industry Act, 2002 with TICO. Selling travel...
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Closure Advisory – American Queen Voyages
you are uncertain how to proceed, please contact TICO's Claims Department at 1-888-451-8426 or email tico@tico.ca On February 20, 2024, American Queen Voyages, a cruise line that primarily offered cruises in North America, filed for Chapter 11 to...
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Closure Advisory: Sunmed Holidays Inc. o/a Sunmed Holidays o/a HL Holidays
Sunmed Holidays Inc. o/a Sunmed Holidays o/a HL Holidays 2065 Dundas Street East, Ste 114 Mississauga, ON L4X 1M2 www.sunmedholidays.com TICO Registration Number: 3030457 (Retail) / 3090828 (Wholesale) Registration Terminated: October 29, 2021 Please...
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Closure Advisory: Crystal Cruises
March 11, 2022 Crystal Cruises, a cruise line operating out of Miami, Florida, ceased operations effective February 11, 2022. Please read the following Closure Advisory in its entirety to ensure that you understand the instructions that apply to your...
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Closure Advisory: Canada Jetlines and Canada Jetlines Vacations
September 18, 2024 Canada Jetlines, a Canadian ultra-low-cost airline, ceased operations on August 15, 2024 and was declared bankrupt on September 11, 2024. Canada Jetlines Vacations, a TICO-registered travel retailer and tour operator, terminated its...
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Closure Advisory: Canada Jetlines and Canada Jetlines Vacations
September 18, 2024 Canada Jetlines, a Canadian ultra-low-cost airline, ceased operations on August 15, 2024 and was declared bankrupt on September 11, 2024. Canada Jetlines Vacations, a TICO-registered travel retailer and tour operator, terminated its...