May 14, 2024 - Convicted: Hoa Van Ngo operating as iTravelHop
Mississauga, ONT. – After being charged by TICO, Hoa Van Ngo operating as iTravelHop, was convicted of two counts of operating as a travel agent without being registered.
Hoa Van Ngo was fined a total of $25,000 inclusive of a victim surcharge. This included $8,000 for the first count and $12,000 for the second count, as the Justice of the Peace noted an extreme disregard for the regulatory environment by continuing to operate as a travel agent without being registered after being charged with the first count of operating while unregistered.
Hoa Van Ngo was ordered to pay a further $4,570.69 in restitution.
TICO prosecutes unregistered companies and individuals to maintain the integrity of Ontario’s travel marketplace and ensure consumers are confident purchasing travel from registered professionals.
About TICO
Formed in 1997, the Travel Industry Council of Ontario (TICO) regulates Ontario’s approximately 1,925 travel agencies, booking websites and tour operators. TICO administers the Travel Industry Act, 2002 on behalf of the Ontario government. As a consumer protection organization, TICO facilitates a consumer complaints process and administers the Ontario Travel Industry Compensation Fund. By booking travel with a TICO-registered business, consumers have access to added protection. To verify if a company is registered with TICO, and for helpful information and resources, visit www.tico.ca.
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Media contact
Kristina Wilson
Stakeholder Relations Manager