Mississauga, ON. – Ontario travel agents’ passion and dedication for providing exceptional service and consumer protection to clients is truly commendable. Whether you’re helping someone plan their dream vacation or navigating the complexities of post-pandemic travel, TICO thanks you for all that you do.

“It has been a challenging three years for the travel industry, but Ontario’s travel agents have proven their expertise, professionalism and commitment to their clients day after day,” said TICO’s CEO Richard Smart. “Travel agents are an integral part of Ontario’s travel consumer protection framework and play a vital role in ensuring consumers have added peace of mind as they purchase travel.

New Data on Ontario's Travel Trends and Sentiments
TICO conducts yearly research with Ontario consumers to better understand their perceptions and sentiments around travel and consumer protection.

Today, TICO is sharing the findings of its latest survey. The research highlights Ontarians’ current concerns and preferences around travel, and opportunities for travel agents to highlight the value of consumer protection.

“We are sharing this report to provide additional insights for Ontario's registered travel agencies, booking websites, and tour operators,” said Smart. “By having additional data on the issues that are top-of-mind for consumers, there may be new opportunities for TICO registrants to tailor their services to address consumer concerns.”

Click here to view the report.

Share the Consumer Protection Message with Clients
During what has at times been a volatile travel environment, consumers continue to value the added peace of mind that comes with TICO’s consumer protection. To help spread the word among your clients, consider downloading some of the shareable resources in TICO’s Registrant Toolkit.

Click here to get started.

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