April 12, 2023 - TICO Board approves 12 claims against the Ontario Travel Industry Compensation Fund
Mississauga, ONT. – On March 28, 2023, the Travel Industry Council of Ontario’s (TICO’s) Board of Directors approved 12 claims against the Ontario Travel Industry Compensation Fund totalling $52,520 to assist 35 consumers who did not receive the travel services for which they had paid.
The approved Ontario Travel Industry Compensation Fund claims are as follows:
- Crystal Cruises
2 claims to assist 3 consumers, totalling $9,557
- Rejoice Holidays
9 claims to assist 30 consumers, totalling $39,664
- World Travel Inc.
1 claim to assist 2 consumers, totalling $3,300
In addition, the following claims were denied:
- Crystal Cruises
1 claim was denied and 1 claim was partially denied as payment was made directly to Crystal Cruises and not to or through a TICO registrant.
1 claim was denied as the claim was based on the cost, value or quality of the travel services received.
- Fly Jamaica
1 claim was denied as it was received beyond the legislated filing deadline date.
The Ontario Travel Industry Compensation Fund is wholly-financed by the industry to protect consumers who do not receive the travel services for which they paid, due to the insolvency or bankruptcy of an Ontario-registered travel agent or travel wholesaler or due to the cessation of an end supplier airline or cruise line. The Fund only covers consumers who have booked through an Ontario-registered travel agent. The Fund is administered by the Travel Industry Council of Ontario, a not-for-profit corporation. TICO may be contacted at 1-888-451-TICO or
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Media contact:
Kristina Wilson
Stakeholder Relations Manager