January 4, 2023 - TICO Board approves 43 claims against the Ontario Travel Compensation Fund
Mississauga, ONT. – On December 20, 2022, the Travel Industry Council of Ontario’s (TICO’s) Board of Directors approved 43 claims against the Ontario Travel Compensation Fund totalling $201,928 to assist 86 consumers who did not receive the travel services for which they had paid.
The approved Ontario Travel Compensation Fund claims are as follows:
- Jacco Tours
12 claims to assist 26 consumers, totalling $11,515
- Jet Airways
2 claims to assist 8 consumers, totalling $12,386
- Sunmed Holidays Inc.
1 claim to assist 2 consumers, totalling $800
- Crystal Cruises
28 claims to assist 50 consumers, totalling $177,227
In addition, one claim was denied:
- Crystal Cruises
1 claim for 2 consumers totalling $10,000, as the services were available to have been received and a credit was issued as a goodwill gesture.
The Ontario Travel Industry Compensation Fund is wholly-financed by the industry to protect consumers who do not receive the travel services for which they paid, due to the insolvency or bankruptcy of an Ontario-registered travel agent or travel wholesaler or due to the cessation of an end supplier airline or cruise line. The Fund only covers consumers who have booked through an Ontario-registered travel agent. The Fund is administered by the Travel Industry Council of Ontario, a not-for-profit corporation. TICO may be contacted at 1-888-451-TICO or
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Media contact:
Kristina Wilson
Stakeholder Relations Manager