(Mississauga, Ont.) – On August 24, The Travel Industry Council of Ontario (TICO) held the inaugural meeting of the Consumer Industry Advisory Committee (CIAC).

The goal of CIAC is to gather leaders with broad consumer and travel industry experience in a forum to exchange ideas, identify and discuss emerging issues in the travel sector. We seek input on strategies to bring greater awareness of consumer protection as well as provide advice and counsel on regulatory matters aimed at enhancing legislation administered and enforced by TICO. These valuable insights and expertise will contribute to enhancing TICO ‘s mandate and value proposition. 

We are pleased to announce the following members of CIAC:

Angela Dennis - Better Business Bureau Serving Central Ontario Inc. (consumer representative)

Carol Greenwood - Tourism Industry Association of Ontario

Dan Langevin - Softvoyage Inc.

Elliot Finkelman - Expedia Cruises

Howard Lichtman - Ethnicity Matters (consumer representative)

Joanne Gellatly - George Brown College

Judith Coates - Association of Canadian Independent Travel Advisors

Lorraine Nowina – (consumer representative)

Richard Ollier - Travel Health Insurance Association of Canada

“We are very pleased with the passion, experience and expertise as reflected on the inaugural Consumer and Industry Advisory Committee. The future travel related insights and advice will be invaluable to TICO’s Board of Directors and our management team as we navigate through a challenging travel recovery period and consider future innovations to enhance TICO’s consumer protection mandate,” said Richard Smart, TICO President and CEO.

We are currently seeking one additional consumer position on the committee. Please direct interested applicants to contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Formed in 1997, TICO is a not-for-profit corporation wholly financed by Ontario-registered travel agents and wholesalers. It administers the Travel Industry Act, 2002 and the Ontario Travel Industry Compensation Fund. TICO may be contacted at (905) 624-6241 or 1-888-451-TICO.  Visit TICO’s website at www.tico.ca or email TICO at This email address is being protected from spambots. You need JavaScript enabled to view it..



Richard Smart

Registrar, Travel Industry Act, 2002