Information for consumers with upcoming WestJet Vacations and Sunwing Vacations bookings
July 30, 2026
Mississauga, ON – With the possibility of a WestJet labour disruption, the Travel Industry Council of Ontario (TICO) is sharing information for consumers who booked travel with WestJet Vacations or Sunwing Vacations, either directly or through a TICO-registered travel agency or website.
With the possibility of a labour disruption affecting flights in the coming days, WestJet Vacations and Sunwing Vacations are offering a goodwill policy that allows consumers with upcoming travel plans to change their booking or receive a future travel voucher. For more information, visit the WestJet Vacations and Sunwing Vacations websites.
Should flight cancellations begin, the below regulation will apply.
For travel packages
Under Ontario law, if a TICO-registered travel agency or tour operator acquires rights to travel services for resale to other registrants or consumers and cannot provide those services because a supplier fails to deliver them (for example, a flight to the destination), the consumer must be offered their choice of:
- A refund;
- Comparable alternate travel services acceptable to the customer; or
- A voucher or similar document that is acceptable to the customer for future redemption towards travel services.
If a consumer chooses a refund for a travel package purchased from or provided by WestJet Vacations or Sunwing Vacations, Ontario consumer protection laws require that the refund be provided within a reasonable timeframe.
“Travel disruptions can be stressful for travellers and the travel advisors guiding them,” said TICO CEO Richard Smart. “When part of a travel package can't be delivered, Ontario law provides protections that can give consumers added flexibility and peace of mind.”
For air-only bookings
For potential compensation and regulations for air-only cancellations and delays, advisors and passengers should refer to the Canadian Transportation Agency’s Air Passenger Protection Regulations. For more information about WestJet’s policies, please click here.
About TICO
Formed in 1997, the Travel Industry Council of Ontario (TICO) regulates Ontario’s approximately 1,900 travel agencies, booking websites and tour operators. TICO administers the Travel Industry Act, 2002. As a consumer protection organization, TICO facilitates a consumer complaints process and administers the Ontario Travel Industry Compensation Fund. By booking travel with a TICO-registered business, consumers have access to added protection. To verify if a company is registered with TICO, and for helpful information and resources, visit www.tico.ca.
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Media contact
Kristina Wilson
Stakeholder Relations Manager