Information for consumers with upcoming Air Canada Vacations bookings
August 13, 2025
Mississauga, ON – With the potential for an imminent Air Canada labour disruption, the Travel Industry Council of Ontario (TICO), is sharing information for consumers who booked travel services with Air Canada Vacations (a TICO-registered tour operator) either directly or through a TICO-registered travel retailer (including TICO-registered online booking websites).
At this time, as Air Canada flights have yet to be cancelled or impacted, Air Canada Vacations is offering a goodwill policy, which allows consumers with imminent travel to change their plans or receive a future travel voucher. More information can be found at this link.
Should a labour disruption begin with flight cancellations, the below regulation will apply.
For travel packages
Under Ontario law, if a travel retailer or tour operator acquires rights to travel services for resale to other registrants or consumers and is unable to provide the travel services purchased due to the failure of a supplier(s) to provide the service (e.g., flight to destination), then the consumer must be offered THEIR CHOICE of:
- A refund;
- Comparable alternate travel services acceptable to the customer; or
- A voucher or similar document that is acceptable to the customer for future redemption towards travel services.
Where a consumer prefers a full refund for a travel package sold, or otherwise provided, by Air Canada Vacations, Ontario’s consumer protections laws require a refund be provided within a reasonable timeframe.
“Travel disruptions can create uncertainty and stress for travellers and for the travel advisors supporting them,” said TICO CEO Richard Smart. “If any part of a travel package cannot be delivered, consumers are protected under Ontario law, providing flexibility and peace of mind during uncertain times.”
For air-only bookings
For potential compensation and regulations for air-only cancellations and delays, advisors and passengers should refer to the Canadian Transportation Agency’s Air Passenger Protection Regulations. For more information about Air Canada’s policies, please click here.
About TICO
Formed in 1997, the Travel Industry Council of Ontario (TICO) regulates Ontario’s approximately 1,900 travel agencies, booking websites and tour operators. TICO administers the Travel Industry Act, 2002. As a consumer protection organization, TICO facilitates a consumer complaints process and administers the Ontario Travel Industry Compensation Fund. By booking travel with a TICO-registered business, consumers have access to added protection. To verify if a company is registered with TICO, and for helpful information and resources, visit www.tico.ca.
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Media contact
Kristina Wilson
Stakeholder Relations Manager