TICO Seeking Consumer Representatives for Consumer Advisory Council
May 15, 2025
Formed in 1997, the Travel Industry Council of Ontario (TICO) regulates Ontario’s travel agencies, booking websites and tour operators. TICO administers the Travel Industry Act, 2002 on behalf of the Ontario government.
As a consumer protection organization, TICO facilitates a consumer complaints process and administers the Ontario Travel Industry Compensation Fund. By booking travel with a TICO registered company, consumers have access to added protection.
About the Consumer Advisory Council
TICO’s Consumer Advisory Council (CAC) provides guidance and advice to the Board of Directors and senior management regarding Ontario’s travel consumer protection laws from a consumer’s perspective. The CAC was formed in early 2024.
There is a complementary Industry Advisory Council (IAC) dedicated to receiving feedback from industry. Members of both councils are expected to possess a positive orientation towards TICO’s consumer protection mandate.
Recruiting members for the CAC
TICO is recruiting four members for its CAC, out of a total of 12 members. Our goal is to select members representing a broad range of consumer interests and backgrounds who have a positive orientation towards consumer protection.
TICO is seeking individuals who:
- Are collaborative and can actively engage in discussions;
- Understand and embrace TICO’s consumer protection mandate;
- Have experience in disciplines such as education, public service, communications, marketing or from within a regulatory environment;
- Demonstrate independent thinking and an orientation towards consensus building and teamwork;
- Represent the diversity of Ontario, willing to consider a broad range of perspectives; and
- Have unquestionable integrity, credibility and high ethical standards.
The CAC will meet up to four times per year, ideally in-person, where members have the time to commit to becoming a strong contributor.
Apply to join the CAC
The deadline for applications was Friday, June 13, 2025 at 4 p.m.
Only short-listed candidates will be contacted for an interview.
For more information
A detailed Terms of Reference is available, which provides further details, context and expectations for future council members. Common to similar public sector councils, members should expect a reasonable but thorough review of their candidacy, including an interview and necessary background checks.
To further encourage participation, and reflect the expected modest time commitment, a standard per diem will be paid to members attending meetings. Please note that membership will only be permitted on one TICO council, in the event there is also interest in applying to the IAC.
More information about the IAC and membership can be found on TICO’s website. Recruitment for the IAC will begin the week of May 26, 2025.
Any questions can be directed to
We look forward to hearing from you!