TICO Shares Third Quarterly Update on Progress in Addressing Auditor General Recommendations
Mississauga, ON – Today, the Travel Industry Council of Ontario (TICO) released its third quarterly update on progress addressing recommendations from the Office of the Auditor General of Ontario (OAGO).
This update highlights the progress achieved through November 30, 2024. TICO has now completed 34% of the action items directed at TICO.
“Over the past year, our team has been committed to making meaningful progress in addressing the OAGO’s recommendations,” said TICO CEO Richard Smart. “I am proud of the achievements to-date, which are already contributing to greater efficiency, business intelligence, and our ability to better serve all stakeholders.”
Over the past three months, TICO has:
- Developed and implemented a process for reviewing and returning registrant security deposits within the established target timeframe.
- Conducted an internal review and process mapping, including external research of best practices, for a fully online registration process.
- Updated systems and processes for enhanced complaint outcome tracking.
- Used the Board competency matrix and assessments to better inform nominations to TICO’s Board, closing the gap on required skills and competencies.
- Developed a reporting tool and dashboard using relevant market data and statistics.
TICO will continue to provide quarterly updates on the plan’s progress.
The OAGO’s report contains a total of 16 recommendations, with nine of those directed at TICO, six directed at both TICO and the Ministry of Public and Business Service Delivery and Procurement (Ministry) and one directed at the Ministry.
To access the quarterly update, please click here.
About TICO
Formed in 1997, the Travel Industry Council of Ontario (TICO) regulates Ontario’s approximately 1,925 travel agencies, booking websites and tour operators. TICO administers the Travel Industry Act, 2002 on behalf of the Ontario government.
As a consumer protection organization, TICO facilitates a consumer complaints process and administers the Ontario Travel Industry Compensation Fund. By booking travel with a TICO-registered business, consumers have access to added protection. To verify if a company is registered with TICO, and for helpful information and resources, visit www.tico.ca.
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Media contact
Kristina Wilson
Stakeholder Relations Manager