TICO Shares Second Quarterly Update on Progress in Addressing Auditor General Recommendations
October 1, 2024
Mississauga, ON – Today, the Travel Industry Council of Ontario (TICO) released its second quarterly update on progress addressing recommendations from the Office of the Auditor General of Ontario (OAGO).
This update highlights the progress achieved through August 31, 2024. TICO has now completed 21% of the action items directed solely at TICO.
"Our team continues to make significant progress in addressing the OAGO’s recommendations, including the completion of recommendation 1.1 associated with the return of security deposits, held during the pandemic, to eligible registrants,” said TICO CEO Richard Smart. “We remain focused on driving continuous improvements, while enhancing TICO’s efficiency and effectiveness, to better serve consumers and industry.”
TICO will continue to provide quarterly updates on the plan’s progress.
The OAGO’s report contains a total of 16 recommendations, with nine of those directed at TICO, six directed at both TICO and the Ministry of Public and Business Service Delivery and Procurement (Ministry) and one directed at the Ministry.
To access the quarterly update, please click here.
About TICO
Formed in 1997, the Travel Industry Council of Ontario (TICO) regulates Ontario’s approximately 1,950 travel agencies, booking websites and tour operators. TICO administers the Travel Industry Act, 2002 on behalf of the Ontario government. As a consumer protection organization, TICO facilitates a consumer complaints process and administers the Ontario Travel Industry Compensation Fund. By booking travel with a TICO-registered business, consumers have access to added protection. To verify if a company is registered with TICO, and for helpful information and resources, visit www.tico.ca.
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Media contact
Kristina Wilson
Stakeholder Relations Manager