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Closure Advisory: Holy Destinations Travel Inc.

July 26, 2023

Holy Destinations Travel Inc.
1948 Merivale Road
Nepean, ON
K2G 1E9

TICO Registration Number: 50025108 (Retail)
Registration Terminated: July 26, 2023

Holy Destinations Travel Inc., a travel agency located in Nepean, Ontario, had its registration revoked under the Travel Industry Act, 2002 effective July 26, 2023.

Holy Destinations Travel Inc. specialized in Islamic holy pilgrimages – including Hajj and Umrah – to Mecca, Saudi Arabia. TICO has received consumer complaints, alleging that the travel agency collected consumer payments without providing the travel services consumers had purchased. Any consumers affected by the closure of Holy Destinations Travel Inc. are encouraged to contact TICO at This email address is being protected from spambots. You need JavaScript enabled to view it..

Please read this Closure Advisory in its entirety to ensure that you understand the instructions that apply to your circumstances. If you are uncertain how to proceed, please contact TICO's Claims Department at 1-888-451-8426 or This email address is being protected from spambots. You need JavaScript enabled to view it..

For consumers affected by the closure of Holy Destinations Travel Inc.:

Please verify your travel arrangements:

  • Consumers with bookings: Consumers who purchased travel services from Holy Destinations Travel Inc. and who are in possession of their airline tickets are asked to contact the airline(s) involved to confirm their travel arrangements. This includes consumers who began their travel prior to the closure of the travel agency and who may still be in destination.

Who can file a claim with the Ontario Travel Industry Compensation Fund:

  • Standard Claims: Consumers who have not travelled and/or have unredeemed future travel credits and/or an outstanding refund: Consumers who purchased future travel services from Holy Destinations Travel Inc. and who do not have confirmed bookings, or have not received a refund for cancelled travel services, including due to the pandemic, or are holding unredeemed future travel credits may request a claim form here or by contacting TICO at 1-888-451-8426 or (905) 624-6241 or This email address is being protected from spambots. You need JavaScript enabled to view it..

  • Trip Completion Claims: Consumers who began their travel services prior to July 26, 2023, and are in destination. Consumers who incur expenses in destination (transportation, accommodation and meals) to complete their travel plans due to travel services not provided as a result of the closure of Holy Destinations Travel Inc. may have an eligible Trip Completion Claim. Consumers may request a claim form here or by contacting TICO at 1-888-451-8426 or (905) 624-6241 or This email address is being protected from spambots. You need JavaScript enabled to view it..

Please note that there is a legislated six-month filing deadline for claims on the Compensation Fund.
The filing deadline is Monday, January 29, 2024.

Claims received by TICO after the filing deadline date will not be valid.

Filing a claim against the Compensation Fund:

Please be advised that the legislation requires claimants to explore all other possible options for reimbursement as part of the claims process. Claimants who paid by credit card and who were charged by Holy Destinations Travel Inc. for their travel services not provided, are required to do the following:

  • Contact your credit card company and dispute Holy Destinations Travel Inc. charge and request a refund (credit/reversal of the charge on your account). 
  • If your credit card company refuses to provide you with a credit refund, you will be required to obtain a letter from the credit card company stating that a credit refund will not be provided. 
  • The letter from the credit card company must be submitted with your claim against the Compensation Fund.
  • If you are unable to obtain a refund (chargeback) from your credit card company or obtain all the documentation required to substantiate your claim in a timely manner, please submit your claim form to TICO prior to the filing deadline date.
  • Any additional documentation that is required to complete the claim can be sent to TICO when it is obtained.

If you have any questions or require clarification after reviewing this Closure Advisory, please contact TICO. We can review your circumstances and offer guidance on whether you may have an eligible claim against the Compensation Fund and whether your travel services are still available to be received.

Questions?

Please contact TICO at 1-888-451-8426 or (905) 624-6241 or email This email address is being protected from spambots. You need JavaScript enabled to view it..