Closure Advisory: Luxury Travel Centre Inc.
September 28, 2022
Luxury Travel Centre Inc.
203-3875 McNicoll Ave
Scarborough, ON M1X 0C1
TICO Registration Number: 50024708 (Retail)
Registration Terminated: September 21, 2022
Please read this Closure Advisory in its entirety to ensure that you understand the instructions that apply to your circumstances. If you are uncertain how to proceed, please contact TICO's Claims Department at 1-888-451-8426 or
Luxury Travel Centre Inc. located in Scarborough, Ontario had its registration under the Ontario Travel Industry Act, 2002 revoked effective September 21, 2022. This travel agency is no longer in business.
For consumers affected by the closure of Luxury Travel Centre Inc.
Consumers who purchased travel services from Luxury Travel Centre Inc. and who are in possession of their airline tickets are asked to contact the airline(s) involved to confirm their travel arrangements. This includes any consumers who began their travel services prior to the failure of the travel agency and who may still be in destination.
Who can file a claim with the Ontario Travel Industry Compensation Fund:
Consumers who have not travelled or have outstanding refunds:
Consumers who purchased future travel services directly from the travel agency and who do not have confirmed bookings or consumers who have not received a refund for cancelled travel services, including due to the pandemic, may request a claim form from TICO against the Ontario Travel Compensation Fund. Please contact 1-888-451-8426 or (905) 624-6241 or
Consumers who began their travel services prior to September 21, 2022, and are in destination:
Consumers who incurred expenses in destination (transportation, accommodation, and meals) to complete their travel plans due to travel services not provided as the result of the closure of Luxury Travel Centre Inc. may have an eligible Trip Completion Claim against the Ontario Travel Compensation Fund. Please contact 1-888-451-8426 or (905) 624-6241 or
Please note that there is a legislated six-month filing deadline for claims on the Compensation Fund.
The filing deadline date is March 22, 2023.
Claims received by TICO after the filing deadline date will not be valid.
Filing a claim against the Compensation Fund:
Please be advised that the legislation requires claimants to explore all other possible options for reimbursement as part of the claims process. Claimants who paid by credit card and who were charged by Luxury Travel Centre Inc. for their travel services not provided, are required to do the following:
- Contact their credit card company and dispute the Luxury Travel Centre Inc. charge and request a refund (credit/reversal of the charge on their account).
- If for some reason your credit card company refuses to provide you with a credit refund, you will be required to obtain a letter from the credit card company stating that a credit refund will not be provided.
- The letter from the credit card company must be submitted with your claim against the Compensation Fund.
- If you are unable to obtain a refund (chargeback) from your credit card company or obtain all the documentation required to substantiate your claim in a timely manner, please submit your claim form to TICO prior to the filing deadline date.
- Any additional documentation that is required to complete the claim can be sent to TICO when it is obtained.
If you have any questions or require clarification after reviewing this Closure Advisory, please contact TICO. We can review your circumstances and offer guidance on whether you may have an eligible claim against the Compensation Fund and whether your travel services are still available to be received.
Questions?
Please contact TICO at 1-888-451-8426 or (905) 624-6241 or email