March 11, 2022

Crystal Cruises, a cruise line operating out of Miami, Florida,
ceased operations effective February 11, 2022.

Please read the following Closure Advisory in its entirety to ensure that you understand the instructions that apply to your circumstances. If you are uncertain how to proceed, please contact TICO's Claims Department at 1-888-451-8426 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

On February 11, 2022, Crystal Cruises commenced an Assignment for the Benefit of Creditors, an alternative to formal bankruptcy proceedings, in Circuit Court in Miami-Dade County, Florida (the “ABC Case”). All future cruises have been cancelled and no cruises will be rescheduled in the future.

All cruises departing from a U.S. port with accommodations for more than 50 passengers are required, by U.S. law, to have secured financial coverage to reimburse passengers in the event of a failure. Crystal Cruises has assigned Mark C. Healy of Michael Moecker & Associates, Inc. to carry out the ABC Case consumer claims process. More information about the ABC Case process can be found here and the consumer claim form can be found at this link. The deadline to apply for a claim through the ABC Case is June 11, 2022.

As it is not known how long the ABC Case consumer claims process will take or what the level of reimbursement may be, we advise consumers to file a claim with the Ontario Travel Compensation Fund at the same time to avoid missing the claim filing date (August 12, 2022). Please see below for potential eligibility and details for filing a claim against the Ontario Travel Compensation Fund.

Travel agents may also be eligible to recover commission payments from Crystal Cruises through the ABC Case claims process, please see the information at the end of this advisory.

Ontario Travel Industry Compensation Fund (Compensation Fund)

Consumers who purchased their Crystal Cruises travel services from a registered Ontario travel agency or website:

Consumers who purchased Crystal Cruises travel services from an Ontario registered travel agency or website and did not receive their travel services due to the closure of the cruise line, may file a claim from the Compensation Fund for reimbursement.

Consumers may request a claim form by contacting TICO at 1-888-451-8426 or This email address is being protected from spambots. You need JavaScript enabled to view it..

For more information about the Compensation Fund, click here.

Please note that there is a legislated 6 month filing deadline for claims on the Compensation Fund. The filing deadline date is August 12, 2022.

Filing a claim against the Compensation Fund:
Please note the claim filing deadline listed above. Claims received at TICO after the filing deadline date will not be valid. Therefore, it is important to submit your claim prior to the filing deadline.

Please be advised that the legislation requires claimants to explore all other possible options for reimbursement as part of the claims process. Please complete the following steps prior to filing a claim against the Compensation Fund. 

1. Credit cards:

• All consumers who paid by credit card and were charged by the cruise line should contact their credit card company to request a chargeback (refund). 
• If your credit card company refuses to provide you with a refund, you will be required to obtain a letter from the credit card company stating that a credit refund will not be issued. 

• The letter from the credit card company must be submitted with your claim against the Compensation Fund.
• If you are unable to obtain a refund (chargeback) from your credit card company or obtain all the documentation required to substantiate your claim in a timely manner, please submit your claim form to TICO prior to the deadline date.
• Any additional documentation that is required to complete the claim can be sent to TICO when it is obtained.

2. Travel Insurance:

• Consumers who have travel insurance must make a claim with their insurance company.
• If the claim is refused, you must provide written proof of refusal of the claim.
• If you are unable to obtain a reimbursement from your travel insurance company or obtain all the documentation required to substantiate your claim in a timely manner, please submit your claim form to TICO prior to the deadline date.
• Any additional documentation that is required to complete the claim can be sent to TICO when it is obtained.

3. ABC Case consumer claims process:

• As there is an ABC Case consumer claims process for Crystal Cruises, consumers must file a claim by June 11, 2022, with Mark C. Healy of Michael Moecker & Associates, Inc.
• We recommend filing your claim with the Compensation Fund at the same time as your ABC Case consumer claim to ensure you don’t miss the filing deadline.
• Any additional documentation that is required to complete the claim can be sent to TICO when it is obtained.

Consumers who have a future travel credit/voucher issued by Crystal Cruises that has not been redeemed:
UNREDEEMED future travel credits, vouchers or similar documents issued by a cruise line for future travel are not eligible for reimbursement from the Compensation Fund. You may wish to contact Mark C. Healy of Michael Moecker & Associates, Inc. to determine if you have eligibility as part of the ABC Case.

Consumers who purchased other travel services (e.g., airfare to/from cruise port, hotel before/after cruise, etc.) from a registered Ontario travel agency or website:

Payments for travel services such as air fare, ground transportation, hotel expenses, or other travel services that are still available to be received are not eligible for reimbursement from the Compensation Fund.

Consumers who purchased Crystal Cruises travel services from a travel agency located outside of Ontario OR directly from Crystal Cruises:

Unfortunately, there is no provision under Ontario Regulation 26/05 of the Travel Industry Act, 2002 for a consumer to claim on the Compensation Fund when they purchased travel services from a travel agency outside of Ontario or directly from the supplier. You may wish to explore eligibility to file a claim through the ABC Case against Crystal Cruises with Mark C. Healy of Michael Moecker & Associates, Inc.

Travel agents who sold Crystal Cruises
For those that were owed commissions as per Crystal Cruises’ suspended sailings policies, please click here for more information. The claim would be under the General/Vendor Claim Form option. If necessary, please download the claim form and submit the supporting documentation to the address listed on the form by no later than June 11, 2022.

If you have any questions or require clarification after reviewing this Closure Advisory, please contact TICO. We can review your circumstances and offer guidance on whether you may have an eligible claim against the Compensation Fund.

Consumers may contact TICO at 1-888-451-8426 or (905) 624-6241 or This email address is being protected from spambots. You need JavaScript enabled to view it..