The Travel Industry Council of Ontario (TICO) is mandated by the Ontario government to administer the Travel Industry Act, 2002. All travel retailers and travel wholesalers selling travel services from a location in Ontario are required to be registered under the Travel Industry Act, 2002 with TICO.

Selling travel services in and from Ontario without TICO registration is a contravention of the Travel Industry Act, 2002 and may result in charges being laid under the Act. This also applies to anyone who has submitted a TICO Application for Registration, which is pending approval from TICO.

Useful Definitions from the Travel Industry Act, 2002

Travel Retailer: A travel retailer, also known as a travel agency or online travel agency, sells travel services directly to individual consumers. The Act refers to a travel retailer as a travel agent and defines “travel agent as a person who sells travel services provided by another person.”

Travel Wholesaler: A travel wholesaler, also known as a tour operator, acquires rights to travel services with the intention of reselling them to travel retailers. The Act defines a “travel wholesaler as a person who acquires rights to travel services for the purpose of resale to a travel agent or who carries on the business of dealing with travel agents or travel wholesalers for the sale of travel services provided by another person.”

Travel Services:  The Act defines travel services as "transportation or sleeping accommodation for the use of a traveller, tourist or sightseer or other services combined with that transportation or sleeping accommodation.”


Registration Application Processing

TICO's target processing time for new registration applications received is 30 days or sooner from the date of receipt of a completed application with no issues, concerns, or missing documentation.  

To avoid delays in processing your application, applicants are advised to review all the mandatory requirements and ensure that all required information, fees, and/or supporting documentation are included before submitting the application for registration.


Preparing to Apply for TICO Registration

Prior to completing the application, please review the requirements for applying for TICO registration. A detailed version of this checklist is included in the TICO Registration Application Kit.

 

Requirements of TICO Registration

Application Fundamentals

* Note: 

 Business Structure & Operations

Business Address

Key Business Personnel

Shareholders, Officers, Directors, Partners, Sole Proprietor, and Supervisor/Manager

Canadian residents can obtain a CRJMC from an Ontario Provincial Police (OPP) detachment or Municipal Police Services. TICO has partnered with MyBackCheck.com to assist applicants in obtaining this report.

For U.S. citizens and individuals from other countries, please seek comparable services within your respective jurisdictions. Ensure that the criminal record check covers all national jurisdiction levels (federal or country-wide records) and includes a search of outstanding entries and charges.

Additional Requirements for the Designated Manager

Financial Information

Financial Statements and Other Third-party Documentation

Additional Notes

Registering a Branch Office

Click here to view the registration application kit for a branch office.

Registration Application Processing

To avoid a delay in processing your application, applicants are advised to review all the mandatory requirements and ensure that all the supporting documentation and information is obtained before applying for registrationTICO's target processing time for complete applications received is 30 days or sooner.  

Refusal of Registration

In some cases, an application for registration can be refused. Further information is available in the Registration Application Form

Ready to Apply?

Download a TICO Registration Application Kit to get started on your application for registration!

Questions?

If you have any questions, please contact TICO’s registration department at 905-624-6241 ext. 291 or 1-888-451-8426 ext. 291 or email This email address is being protected from spambots. You need JavaScript enabled to view it..