Closure Advisory: Flybe

Flybe

June 23, 2021

Please read the following Closure Advisory in its entirety to ensure that you apply the proper instructions to your circumstances. If you are uncertain as to how to proceed, please contact TICO at 1-888-451-8426 or email: This email address is being protected from spambots. You need JavaScript enabled to view it.              

Flybe, an airline based in Exeter, England, filed for administration and suspended operations on March 3, 2020. They ceased operations on April 13, 2021 when the company was sold. The new company is now Flybe Limited.

Consumers who have purchased their Flybe travel services from a registered Ontario travel agency or website:

Consumers who have purchased Flybe travel services from an Ontario registered travel agency or website and did not receive their travel services due to the cessation of the airline may file a claim from the Ontario Travel Industry Compensation Fund for reimbursement.

Consumers may request a claim form from TICO against the Travel Compensation Fund by contacting TICO directly at 1-888-451-8426 or (905) 624-6241 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

For more information about the Ontario Travel Industry Compensation Fund, click here. 

Please note that there is a legislated 6 month filing deadline for claims. The deadline to file a claim is October 14, 2021. Please note that claims received at TICO beyond the filing deadline will not be valid. Therefore, it is important to submit your claim prior to the filing deadline.

All consumers who have paid by credit card and who have been charged by the airline should contact their credit card company and request a chargeback (refund) as well as request a claim form from TICO.

Consumers who purchased their Flybe travel services from an out-of-province travel agency / website or directly with Flybe (i.e., a travel agency located and operating outside of Ontario AND consumers who purchased their travel services directly from the airline):

There is no provision under Ontario Regulation 26/05 pursuant to the Travel Industry Act, 2002 for a consumer to claim on Ontario’s Travel Compensation Fund when they have purchased travel

services from an out-of-province travel agency or directly from an airline. TICO can only recommend that you contact the travel agency you purchased your travel services from for further assistance and/or your credit card company to request a chargeback (refund), if applicable.

Should you have any questions or require further clarification, please contact TICO at 1-888-451-8426 or (905) 624-6241 or email: This email address is being protected from spambots. You need JavaScript enabled to view it.