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THOMAS COOK GROUP

o/a Thomas Cook Tour Operations Ltd
o/a Thomas Cook Airlines

September 23, 2019

 

Please read the following Closure Advisory in its entirety to ensure that you apply the proper instructions to your circumstances. If you are uncertain as to how to proceed, please contact TICO at 1-888-451-8426 or email: This email address is being protected from spambots. You need JavaScript enabled to view it. 


The Thomas Cook Group, a British tour operator and airline located in London, England has ceased operations effective September 23, 2019. Thomas Cook operated tour packages and flights from the UK to various destinations, mainly in Europe.


Thomas Cook Airlines

Consumers who have purchased their Thomas Cook Airlines travel services from a registered Ontario travel agency or website:

Consumers who have purchased Thomas Cook Airlines travel services from an Ontario registered travel agency or website and will not receive their travel services due to the cessation of the airline may file a claim from the Ontario Travel Industry Compensation Fund for reimbursement.

Consumers may request a claim form from TICO against the Travel Compensation Fund by contacting TICO directly at 1-888-451-8426 or (905) 624-6241 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

For more information about the Ontario Travel Industry Compensation Fund, click here.

Please note that there is a legislated 6 month filing deadline for claims. The deadline to file a claim is March 24, 2020Please note that claims received at TICO beyond the filing deadline will not be valid. Therefore, it is important to submit your claim prior to the filing deadline.

All consumers who have paid by credit card and who have been charged by the airline should contact their credit card company and request a chargeback (refund) as well as request a claim form from TICO.

Consumers who purchased their Thomas Cook Airlines travel services from an out-of-province travel agency or website (i.e., a travel agency located and operating outside of Ontario AND consumers who purchased their Thomas Cook Airlines travel services directly from the airline):

There is no provision under Ontario Regulation 26/05 pursuant to the Travel Industry Act, 2002 for a consumer to claim on Ontario’s Travel Compensation Fund when they have purchased travel services from an out-of-province travel agency or directly from an airline. TICO can only recommend that you contact your travel agency for further assistance and/or your credit card company to request a chargeback (refund), if applicable. More information is available on Thomas Cook Group’s website – click here

 

Thomas Cook Tours

Consumers who purchased a Thomas Cook Tour package (air and accommodations) either with an Ontario registered travel agency/website or from an out-of-province travel agency:

There is no provision under Ontario Regulation 26/05 pursuant to the Travel Industry Act, 2002 for a consumer to claim on the Compensation Fund when the non-provision of travel services is due to the failure of an out-of-province tour operator, such as Thomas Cook Tours. TICO recommends that you contact your travel agency for further assistance.   

Thomas Cook Group

For all other information regarding the failure of the Thomas Cook Group of companiesclick here

 

Should you have any questions or require further clarification, please contact TICO at 1-888-451-8426 or (905) 624-6241 or email: This email address is being protected from spambots. You need JavaScript enabled to view it.